Epoque USA Service and Repairs
All warranty, repair, and service work on Epoque Underwater Cameras, Housings, Video Products, and Strobes is done in our repair facility located in Enfield, CT. Turn around time is fast (just a couple of working days), and you may track your product online to see exactly where it is in the repair and return process. Epoque USA Repairs is managed by Precision Camera the largest and most professional camera repair company in the world. With over 600 employees and 300 technicians, plus the most advanced camera testing and repair equipment anywhere, they are uniquely qualified to handle underwater related repairs for all types of Epoque equipment. If you have a problem with your Epoque Equipment, or accidentally flood it while diving, snorkeling, kayaking, etc.STEP 1: Please Contact Epoque USA For a Repair Ticket Number:Repair Ticket numbers will be assigned for any repair problem, and may be requested by phone, fax, or email from Epoque USA. Our normal business hours are Monday - Friday, East Coast Time:
STEP 2: Once You Have the REPAIR TICKET NUMBER, SHIP the equipment to the address listed below. Please be sure to include your Ticket Number, Name, Return Address, Email Address, and brief description of the problem.Epoque USA Repairs4 Anngina Drive Enfield, CT 06082 STEP 3: You will receive a confirmation notice that the equipment was received, and will be advised on repair costs and warranty considerations BEFORE any repairs are authorized. You will not be billed for any repairs before you authorize them.
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